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Privacy Policy

Last updated:

This Privacy Policy explains how Constant Edge collects, uses, discloses and protects personal information when you:

  • Visit constantedge.com;
  • Contact us, request a quote or arrange a demonstration;
  • Purchase or use services supplied by us;
  • Request support; or
  • Otherwise communicate or do business with us.

This policy applies to information about individuals, including employees and representatives of our customers, prospective customers, suppliers and business partners.

1. Who is responsible for your personal information?

“Constant Edge”, “we”, “us” and “our” refer to Constant Edge Ltd and Constant Edge, Inc., as applicable.

Website and initial enquiries

Constant Edge Ltd is responsible for personal information collected through constantedge.com and through general marketing and initial sales enquiries, unless we tell you otherwise.

Constant Edge Ltd
Registered in England and Wales under company number 10461006
ICO registration number: ZB320930
Higher Mill, Buckfast Abbey
Buckfastleigh, Devon
TQ11 0EE
United Kingdom

Customer relationships

If you purchase services from us, the Constant Edge company identified in your Customer Agreement, order form, proposal, quote or invoice is generally responsible for personal information processed in connection with that customer relationship.

Constant Edge, Inc. generally contracts with customers in the United States and Canada and may also contract with customers in other jurisdictions. Constant Edge Ltd generally contracts with customers elsewhere. Your contractual documentation will identify the relevant company.

Constant Edge, Inc.
A Delaware corporation and wholly owned subsidiary of Constant Edge Ltd
2093 Philadelphia Pike, Suite 3075
Claymont, DE 19703
United States

The two companies share certain systems, personnel and administrative functions. Depending on the activity, one company may process information on behalf of the other, or each may process information for its own legitimate business and legal purposes.

You can send any privacy enquiry to [email protected]. We will direct it to the company responsible for the relevant processing.

Information processed for customers

Where Constant Edge processes personal information strictly on behalf of a business customer—for example, while providing technical support—that customer may be the controller or business responsible for the information. In those circumstances, you should normally direct privacy requests to that customer.

The email security and cloud-backup products we supply are operated by third-party vendors. Their processing is governed by their own privacy notices and data-processing terms.

2. Information we collect

The information we collect depends on how you interact with us and may include:

Contact and professional information

  • Name;
  • Business email address;
  • Telephone number;
  • Job title;
  • Employer or organisation;
  • Country or general location; and
  • Communication preferences.

Enquiry and sales information

  • Information included in contact forms and correspondence;
  • Requirements discussed during sales calls;
  • Demo, trial and quote requests;
  • Products or services in which you are interested;
  • Proposals, quotes and related notes; and
  • Records of meetings and communications.

Customer and account information

  • Customer account and subscription details;
  • Customer Agreement, order and renewal information;
  • Authorised users and administrative contacts;
  • Billing address, purchase-order and payment-status information;
  • Products, quantities and subscription terms; and
  • Support requests and related communications.

Website and technical information

  • IP address;
  • Browser, operating system and device type;
  • Pages viewed and links followed;
  • Date, time and duration of visits;
  • Referring website;
  • General geographic location; and
  • Cookie and consent preferences.

Security and support information

When you contact support, we may collect ticket content, product identifiers, diagnostic information and technical logs needed to investigate and resolve your request.

Please do not provide sensitive personal information unless it is necessary for us to deal with your request.

Information obtained from other sources

We may receive business contact or account information from:

  • Your employer or colleagues;
  • Referrals and business partners;
  • Product vendors and distributors;
  • Publicly available professional sources; and
  • Service providers supporting our sales and customer operations.

We do not knowingly collect personal information from children through this website. Our website and services are intended for businesses and are not directed at children.

Where UK or European data-protection law applies, we rely on one or more of the following legal bases:

Legitimate interests

We process information where necessary for legitimate business purposes, including:

  • Operating and securing our website;
  • Responding to business enquiries;
  • Managing prospective and existing customer relationships;
  • Providing support;
  • Improving our services;
  • Protecting against fraud and misuse; and
  • Sending relevant business-to-business communications.

We consider whether these interests are proportionate and balanced against the rights and interests of the individuals concerned.

Contract

We process information where necessary to take steps at your request before entering a contract or to perform a contract with you.

Where you represent a company or other organisation that contracts with us, we will generally rely on our legitimate interests rather than contractual necessity when processing your business contact information.

Legal obligation

We process information when necessary to meet legal, regulatory, tax, accounting or compliance obligations.

Consent

We rely on consent where required, including for certain non-essential cookies and electronic marketing. You may withdraw consent at any time, without affecting processing that took place before withdrawal.

4. How we use your information

We may use personal information to:

  • Operate, maintain and secure our website;
  • Respond to questions and requests;
  • Arrange consultations, demonstrations and trials;
  • Prepare quotes, proposals and Customer Agreements;
  • Determine which Constant Edge company will enter into a customer relationship;
  • Provision, administer, renew and support subscriptions;
  • Maintain customer and supplier records;
  • Process invoices and monitor payments;
  • Communicate service, security and account information;
  • Provide technical and customer support;
  • Send relevant business-to-business marketing communications;
  • Record and manage communication preferences;
  • Analyse and improve our website, services and customer experience;
  • Detect, investigate and prevent fraud, misuse and security incidents;
  • Establish, exercise or defend legal claims;
  • Comply with legal and regulatory requirements; and
  • Manage our corporate operations.

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

You can unsubscribe from marketing emails at any time by using the link in the message or contacting us. Unsubscribing from marketing will not prevent essential customer, billing, support or security communications.

5. How we share information

We do not sell personal information or share it for cross-context behavioural advertising as those terms are defined under applicable US privacy laws.

We may disclose information to the following recipients when necessary:

Other Constant Edge companies

Constant Edge Ltd and Constant Edge, Inc. may share information for sales, contracting, billing, customer support, security, compliance and corporate administration.

Service providers

We use service providers for functions such as:

  • Website hosting and administration;
  • Customer relationship management and forms, currently including HubSpot;
  • Business email and communications;
  • Analytics;
  • IT, security and data storage;
  • Billing and accounting; and
  • Professional advice.

These providers are required to protect information and may only use it for authorised purposes.

Product vendors and distributors

We do not give your enquiry details to a product vendor merely because you viewed that vendor’s product on our website.

If you request a vendor-specific demonstration, trial, quote or subscription, we may provide the relevant vendor or distributor with the information needed to fulfil that request, provision the service or administer the subscription.

The vendor operating the product may process information under its own privacy notice and data-processing terms. Further information is available in the vendor-specific provisions associated with our [Terms and Conditions](/terms).

Professional advisers and authorities

We may disclose information to auditors, insurers, accountants, lawyers, regulators, courts, law-enforcement agencies or other authorities where reasonably necessary or legally required.

Corporate transactions

Information may be disclosed in connection with a proposed or completed investment, financing, reorganisation, merger, sale or transfer of all or part of our business. Any recipient will be required to use the information only for the relevant transaction and in accordance with applicable law.

6. Cookies

We use cookies and similar technologies for:

  • Essential website functionality;
  • Security;
  • Remembering choices;
  • Operating website forms; and
  • Measuring website performance and usage.

We do not use advertising or cross-site behavioural-tracking cookies.

Where consent is required, we will not set non-essential cookies until you have made a choice. You can change or withdraw your choice at any time using the cookie settings available on the website.

For more information about individual cookies, their providers and their duration, please see our cookie notice or open Cookie Settings.

7. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and reporting requirements.

Unless a longer period is required for a legal claim or regulatory obligation, our intended retention periods are:

  • Unsuccessful sales enquiries and proposals: up to 24 months after the last meaningful interaction;
  • Customer Agreements, invoices and core account records: for the customer relationship and up to seven years afterwards;
  • Support records: normally up to three years after the ticket is closed;
  • Marketing information: until you opt out or after an appropriate period of inactivity;
  • Cookie and analytics information: for the period stated in our cookie notice; and
  • Security logs: for an appropriate period based on the purpose and associated risk.

We may retain a minimal suppression record after you unsubscribe so that we can honour your preference.

When information is no longer required, we delete it, anonymise it or securely restrict its use.

8. Your privacy rights

Your rights depend on where you live and which laws apply. Rights may be subject to exceptions and may not apply in every circumstance.

United Kingdom and European Economic Area

You may have the right to:

  • Request access to your personal information;
  • Correct inaccurate or incomplete information;
  • Request deletion;
  • Restrict processing;
  • Object to processing, including direct marketing;
  • Receive certain information in a portable format;
  • Withdraw consent; and
  • Complain to a data-protection authority.

Canada

Depending on the applicable federal or provincial law, you may have the right to:

  • Ask whether we hold personal information about you;
  • Request access to that information;
  • Challenge its accuracy and request correction;
  • Withdraw consent, subject to legal or contractual restrictions; and
  • Challenge our compliance with applicable privacy law.

United States

Depending on your state and whether the relevant law applies to Constant Edge, you may have rights to:

  • Know or access personal information;
  • Correct inaccurate information;
  • Request deletion;
  • Obtain a portable copy of certain information;
  • Opt out of the sale or sharing of personal information or its use for targeted advertising;
  • Limit certain uses of sensitive personal information; and
  • Exercise your rights without unlawful discrimination.

Constant Edge does not sell personal information or use it for cross-context behavioural advertising.

Exercising your rights

To exercise a privacy right, email [email protected] and describe your request.

We may need to verify your identity before acting on a request. An authorised agent may submit a request where permitted by law, but we may require evidence of their authority.

We will respond within the period required by applicable law. If we cannot fulfil a request, we will explain why, subject to any legal restrictions.

9. Security

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, destruction, alteration, disclosure or access.

These measures include access controls, security monitoring and appropriate safeguards for the systems and providers we use.

No internet transmission or storage system is completely secure. If you believe information you have provided to us may have been compromised, please contact us promptly.

10. International transfers

Constant Edge operates in the United Kingdom and the United States and uses service providers that may process information in other countries. Personal information may therefore be transferred outside the country in which it was collected.

Information processed in another country may be subject to that country’s laws and may be accessible to its courts, law-enforcement agencies or governmental authorities.

Where data-protection law requires safeguards for an international transfer, we use an appropriate legal mechanism. Depending on the transfer, this may include:

  • A recognised adequacy regulation or decision;
  • The UK International Data Transfer Agreement;
  • The UK Addendum to the European Commission’s Standard Contractual Clauses;
  • The European Commission’s Standard Contractual Clauses;
  • The EU–US Data Privacy Framework and UK Extension where the recipient validly participates; or
  • Another transfer mechanism permitted by applicable law.

You may contact us for more information about the safeguards relevant to your information.

11. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations.

When we make changes, we will update the “Last updated” date. If a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals.

12. Contact us

Questions, requests or complaints concerning this policy or our handling of personal information should be sent to:

Privacy Lead
Constant Edge
Email: [email protected]

Constant Edge Ltd
Higher Mill, Buckfast Abbey
Buckfastleigh, Devon
TQ11 0EE
United Kingdom

Constant Edge, Inc.
2093 Philadelphia Pike, Suite 3075
Claymont, DE 19703
United States

If you are not satisfied with our response, you may have the right to complain to the regulator responsible for your jurisdiction, including:

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